Help
Frequently Asked Questions
Can't find what you're after? Reach us on WhatsApp or at info@slidesol.com.
How do I know what size to order?
Sizes on each product page are as listed by the brand. If you're unsure how a brand fits, check our Size Guide for EU/UK/US conversions, or message us the brand and your usual size and we'll advise.
What payment methods do you accept?
All payments are processed securely through Paystack, which supports major cards and mobile money. SLIDESOL never sees or stores your card details.
Do you deliver outside Kumasi and Accra?
Yes — delivery is available across Ghana, with the fee depending on your region. Choose "Delivery" at checkout and select your region to see the exact fee before you pay.
Can I pick up my order instead of paying for delivery?
Yes — free pickup is available at our Kumasi and Accra locations. Choose "Pickup" at checkout. See Contact for addresses and hours.
Are your products authentic?
Yes. Every listing is shot from the actual pair we carry — not a stock photo — and we work only with genuine stock from the brands listed.
Can I change or cancel my order after placing it?
Message us as soon as possible on WhatsApp or email — if your order hasn't been processed yet, we can usually amend or cancel it.
What's your return policy?
Get in touch within 48 hours of receiving your order if something isn't right — wrong size, wrong item, or a fault — and we'll sort out an exchange or refund. See our Terms & Conditions for the full policy.